Troubleshooting
The problems buyers actually hit, and what to do about them.
Download and license-key errors
- “Unknown license key” — check for typos and that you used the key from your delivery email, not the Wise reference.
- “This key is past its download window” — keys are valid for 72 hours. Email support with your Wise transaction ID.
- “This key has used all of its downloads” — each key includes ten. Support can help with a replacement.
- “This license key has been revoked” — contact support; revocation is reserved for refunds and abuse.
- “Too many requests” — wait a minute and retry. Per-key and per-address rate limits are short-lived.
- “The artifact is not available yet” — an operational issue on our side; email support and it gets fixed without using another download.
Checksum mismatch
Delete the file, download it again, and compare the SHA-256 again. If it still differs, stop and email [email protected] with the file name and both hashes — do not install it.
First-launch warnings
Lost key email
Email [email protected] with your Wise transaction ID and the address you paid with. We resend the key and download instructions.
Counting downloads
Each platform download uses one of the ten downloads on your key; the one-line installer uses one as well. The download page shows the remaining count after every issuance.